Support - Stedi
Real-time support
With Stedi, you get more than best-in-class APIs and infrastructure. You also get real-time support.
Customer Support Interaction
Customer
Acme RCM @ 12:04 PM
I’m having trouble getting benefits for medical nutrition therapy. What STCs should I test?
Jamie
Stedi @ 12:05 PM
We recommend starting with 98, MH,BZ, and 1. Test those STCs against the benefits returned for 30 (baseline).
Every Stedi customer gets a dedicated Slack or Microsoft Teams channel.
Our average response time is under 10 minutes.
“We started submitting claims within hours of our first call, and the team consistently answers questions in minutes. I can’t recommend Stedi enough.”
– Jack McGrady
VP of Product at Lumary
Get help in Slack or Teams
Every customer gets a dedicated Slack or Microsoft Teams channel. You send us a message, and we reply. We work where you work.
Your feedback is our roadmap
Most Stedi features and products come directly from customer requests. When you tell us what’s missing or broken, we build it – or fix it.
“Stedi didn’t just give us better APIs. They gave us the support to scale, automate, and build a better product.”
– Nolan Chase
Co-founder of Berry Street
No paid support
Every Stedi customer gets the same support – no matter your size or spend. There are no premium tiers or support packages. Everyone gets the same fast response times.
No bots or auto-replies
We don’t use chatbots, auto-replies, AI, or other automated tools to deflect your requests. All support responses are from real humans who are there to help.
Support that actually works
Don’t let clearinghouse support be a bottleneck for your business. Check out Stedi’s support for yourself.
FAQs
Q: Why is support important for a healthcare clearinghouse?
A: Providers use healthcare clearinghouses to verify insurance, submit claims, and track claim payments. When a transaction fails, payments get delayed or lost.
Q: Why do most healthcare clearinghouses have bad support?
A: At most companies – including most healthcare clearinghouses – support is treated as a cost center.
Q: How is Stedi support different from other healthcare clearinghouses?
A: Most healthcare clearinghouses focus on deflecting or closing customer issues as quickly as possible. Stedi does the opposite:
- Root causes, not workarounds
- Dedicated support channels
- Responses in under 10 minutes
Q: What is Stedi's average support response time?
A: Stedi’s average support response time is under 10 minutes.
Q: Do I have to use Slack to contact Stedi support?
A: No. Stedi also offers support over Microsoft Teams, email, and our contact page.
Q: Who answers support questions at Stedi?
A: Stedi has a dedicated team of customer support engineers. They answer most customer questions.
Q: Can Stedi help with payer-specific issues?
A: Yes, you can ask us anything. Stedi’s support team can often help resolve payer-specific issues faster than contacting the payer directly.
Q: Does Stedi track CSATs, SLAs, and other support metrics?
A: No. While easy to measure, these metrics incentivize the wrong behaviors – closing tickets quickly rather than actually solving problems.